Employee Assistance Programme

Most of us feel sad, worried or stressed at some points in our lives and in response to events and experiences such as difficult life situations, physical illness, and problems at work or in relationships.

Often these feelings will go away when the difficult situation changes but these feelings sometimes persist and get worse. They start to change the way we act and think and can a effect our enjoyment of life.

But feeling that way doesn’t mean that it has to stay that way and there is a lot that we can do to feel better. The Employee Assistance Programme is here to help with a range of information, practical support, a telephone helpline and face to face sessions.

Common Support Areas


Everyone gets anxious from time to time and anxiety is your body’s normal response to a stressful situation. Anxiety usually goes away when the stressful situation comes to an end but if this doesn’t happen then feelings of panic, anxiety or worry can be frightening and difficult to manage. Some people might find themselves avoiding certain objects or situations, feeling they need to double-check things, or feel distressed by thoughts that come to their minds. We have a wide range of support available for people who experience any of these difficulties, whether you know what causes you to feel anxious, or if it just comes out of the blue.

Low mood

Many people experience difficulties with feeling low or depressed, feeling more tired than usual, or have difficulty nding the motivation to do things. They may also experience less pleasure from some of the things previously enjoyed. Rather than feelings of fear, as in anxiety, this is more to do with feelings of sadness, of not coping and feeling things will not get better. Feelings like these can be very difficult to manage, so whether you have experienced difficulties with these feelings in the past, or if it is the first time — we can help.


Relationships of all types can be difficult for many reasons, whether it is losing someone, a relationship breaking down, or dealing with some of the emotional strains that people can feel. Whether work or home related relationship issues, talking to someone who is outside of the situation can often assist.

Physical health

Medical support can go a long way to help in managing long-term health conditions, but often people struggle with there will often be a strong emotional struggle that people feel they need help with. Coping with long term or difficult health conditions can be worrying, and lead to feelings of low mood and anxiety about other things. Our counsellors are here to help.

Other Support Areas

  • Panic
  • Depression
  • Anger diffculties
  • Obsessions
  • Relationship diffculties
  • Work related issues
  • Bullying
  • Work / life balance
  • Trauma / Crisis Support

Employee Assistance Programme

Support Organisations

National Debt Line

Free debt advice and support for people with money worries and debt difficulties.

Tel: 0808 808 4000



Confidential support for people experiencing feelings of distress or despair.

Phone: 08457 90 90 90 (24-hour helpline)


Survivors Of Bereavement By Suicide

To meet the needs and break the isolation of those bereaved by the suicide of a close relative or friend.

Tel: 0114 2215350



Charity offering support and carrying out research into mental illness.

Phone: 0845 767 8000 (daily, 6pm–11pm)



Promotes the views and needs of people with mental health problems.

Phone: 0845 766 0163


The Mental Health Foundation

Provides information and support for everyone with mental health problems or learning disabilities.


Young Minds

Information on child and adolescent mental health. Services for parents and professionals.

Phone: Parents’ helpline 0808 802 5544


Cruse Bereavement Care

Phone: 0844 477 9400



Support and advice for people living with mental illness.

Phone: 0845 456 0455


Depression Alliance

Charity for sufferers of depression. Has a network of self-help groups.

Phone: 0845 123 2320


B-Eat (Eating Disorders)

Phone: 0845 634 1414


OCD (Obsessive Compulsive Disorder) Action

Support for people with obsessive compulsive disorder. Includes information on treatment and online resources.

Phone: 0845 390 6232



Charity website run by obsessive compulsives. Includes facts, news and treatments.


No More Panic

Information for sufferers and carers of people with panic, anxiety or phobias (OCD). Has a discussion forum.



Develop and support healthy relationships.

Phone: 0300 100 1234


NHS Choices

Wide range of information and videos about health conditions


Self Help Leaflets

  • Abuse
  • Alcohol and You
  • Anxiety
  • Bereavement
  • Controlling Anger
  • Depression and Low Mood
  • DomesticViolence
  • Eating Disorders
  • Food for Thought
  • Health Anxiety
  • Hearing Voices
  • Obsessions and Compulsions
  • Panic
  • Post Traumatic Stress
  • Postnatal Depression
  • Self Harm
  • Shyness and Social Anxiety
  • Sleeping Problems
  • Stress

Smartphone Apps

There are a wide range of both free and paid Apps available across both iOS and Android devices.

iPhone, iTouch, iPad etc. — Available from the App Store

  • SAM — Self Help App for Anxiety Virtual Hope Box
  • MindQuirefor iPad
  • The CBT App
  • Happify
  • MyCBT
  • Anxiety Coach
  • Thought Diary
  • Mood & Anxiety Diary
  • Mood Diary - the Phobic Trust Mind Shift for Anxiety
  • eCBT iCBT
  • CBT Referee
  • iStress
  • Gratitude Journal
  • Journal Diary
  • Live Happy
  • My Thoughts
  • Smart Goals
  • LifeTick (values & goals) Beat Panic
  • DBT Self-Help
  • MoodKit
  • Pacifica
  • Affirmations
  • Music for Refreshment
  • MoodPanda
  • MoodJournal
  • Mood Sentry
  • EFT Clinic
  • Panic Aid
  • Thought Box
  • Fig — personal wellness guide
  • Master Fear of Flying
  • Headspace
  • Calm (mindfulness)
  • Breathe 2
  • Relax Omvana

Android - Available from the Play Store

  • SAM — Self Help App for Anxiety
  • Virtual Hope Box
  • Cognitive Diary CBT self help
  • Depression CBT self help guide
  • The Worry Box
  • Fig — personal wellness guide
  • Happy Life
  • Happy Habits: Choose Happiness
  • Cognitive Diary (CBT)
  • Irrational Thinking CBT Test
  • Stop Panic & Anxiety
  • Mind Shift for Anxiety
  • Depression
  • Deeds Journal
  • CBT Referee
  • Suicide Safety Plan
  • Re-motivate Activity Tracker
  • Depression Aid
  • CBT Thought Record Diary
  • Journal
  • I Journal
  • This Journal
  • Mood Journal Plus
  • Alura Cognitive Therapy
  • PTSD Coach
  • T2 Mood Tracker
  • Pacifica
  • Mood Journal Plus
  • Mood Sentry
  • Habit Factor (goals)
  • MyChain (maintaining goals)
  • LifeTick (values & goals)
  • Music for Refreshment
  • Private Diary
  • Exploring EFT
  • Self Esteem Blackboard
  • Confidence Quotes
  • Mindfulness bell — set reminders!
  • Insight Timer — meditation
  • OCD
  • Breathe 2 Relax
  • Headspace
  • Calm — Meditate, Sleep, Relax

Telephone Helpline

We offer a 24/7 telephone support service for any member of staff needing support for any health and wellbeing issue.

Whatever our age, background or role in life, from time to time we all have problems — whether personal, family or work related. Talking to one of our counsellors can help you understand a problem, make a tough decision, try a different approach or just learn how to cope with a situation that we can’t change. Our aim is to help you find your own solution to whatever is worrying you.

This is a confidential service. Only in the most extreme and unusual circumstances would your confidentiality and anonymity would be broken, for example, if a counsellor considered that you may be a significant danger to yourself or others around you.

Anonymous statistical data about the usage of the helpline may be collected to help us develop and evaluate the service but this will never breach your individual confidentiality.

Call 01111 123456

Face to Face Counselling

If you need the support of a counsellor, we provide an initial telephone assessment session to establish the amount of counselling required. Our carefully selected team of counsellors are all highly qualified and experienced. You will be talking with a sympathetic and objective professional as the first step to feeling better.