Vivup Website Terms and Conditions

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this website.

Before you register or place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email at or call us on  01252 784540 Monday - Friday, 9am - 5pm. All calls to Customer Services may be recorded for quality monitoring and training purposes.


  • Conditions – means these terms and conditions and the special conditions
  • Product – means a product displayed on the website
  • Product Description – means that part of the website where certain terms and conditions in respect of the individual product are provided
  • Special Conditions – means the terms and conditions in the product description
  • Users – means the users of the website collectively
  • Personal Information – means the details provided by you on registration
  • We/us – means Vivup
  • Website – means the website located at or any subsequent URL which may replace it
  • Cookies – means small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer
  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • You – means a user of this website

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions. You can access and change the data held about you at any time on the website by logging in and clicking on My Profile.

Registration and Personal Information
You warrant that:

  • The Personal Information which you are required to provide when you register or when placing an order is true, accurate, current and complete in all respects; and
  • You will maintain the data if there are any changes to your Personal Information
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Your Personal Information is used to allow your Employer to administer the employee benefits offerings available to you. This enables your Employer to:

  • Inform you about benefits that are available;
  • Verify your identity so your Employer can be assured that you are employed by them; and
  • Prepare payroll processing where you have placed an order.
Your Personal Information is kept in accordance with your Employer’s data retention schedules. Please let us know if you require the specific timescales that apply.

If you would like any of your Personal information removed from the Vivup platform, please contact our customer services team who will record your request and forward it to your Employer.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your Personal Information with your knowledge or permission.

Our rights
We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or
  • Change the conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions, then you must immediately stop using the website

Third party links
We may provide links to other websites or resources for you to access at your sole discretion. Where we provide any of your data to a third party when you click on a link to their website, the third party will operate under the same terms and conditions for data storage and use that we operate under with your Employer.
Where we provide a link to a third party website, we are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Information sharing with partners

Your personal information may be transferred or disclosed to our partner companies to fulfil orders and provide seamless access to their systems. Where this is the case, our partner will operate under the same terms and conditions for data storage and use that we operate under with your Employer. The third party will allow you to opt-in to communications that are not part of the service provided to you on behalf of your Employer.

When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site. These are based on your past order, top products, ratings and recently viewed products. We determine your interests and suggest new products you may like and compare your interests with the interests and habits of other users, to show you relevant products.

Your recommendations may change when you make an order and move around the site.